Shipping policy

Pre-Orders
Due to high demand, all BrewGram orders are pre-orders. We let you know about this before you add to cart and check out.

Order Processing
Pre-orders take 3–5 weeks to be manufactured and processed before they ship. Orders placed on weekends or holidays start processing the next business day. You’ll get a confirmation email when your order is placed, and a tracking number once it ships.

Free Shipping
Every BrewGram order ships free, with no minimum purchase.

Delivery Times
Once your order ships, delivery typically takes 6–10 business days, depending on your location. These are estimates and not guarantees, since carrier delays can happen outside our control.

Custom Stencil Orders
If you ordered our Custom Stencils add-on, we’ll email you within 24 hours of your order to collect your 5 photos. We start making your custom stencils once we receive your photos, and they ship together with your BrewGram device. Sending your photos promptly helps keep your order on schedule.

Tracking
We’ll email you a tracking number as soon as your order ships. If you haven’t received tracking within 2 weeks of ordering, check your spam folder or email us at brewgram@outlook.com.

Shipping Address
Please double-check your shipping address at checkout. We’re not responsible for orders shipped to an incorrect or incomplete address entered by the customer. If a package is returned to us because of a wrong address, the customer pays the reshipping cost. Our shipping methods can’t deliver to P.O. Boxes, so please provide a street address. If you need to change your address, email us within 24 hours of placing your order.

Lost, Stolen, or Delayed Packages
Once the carrier marks your order as delivered, we’re not responsible for lost or stolen packages. If tracking shows a delay or your package appears lost in transit, email brewgram@outlook.com and we’ll help you open a claim with the carrier.

International Shipping
We ship to many countries worldwide. Customs duties, taxes, and import fees are the customer’s responsibility and aren’t included at checkout. Some countries require a tax ID number to clear customs. If yours does, we’ll contact you by email before your order ships.

Contact
Questions about your order or shipping? Email us at brewgram@outlook.com and we’ll reply within 1–2 business days.